What you’ll be doing… Leading the team on shift: Briefing, directing, and coaching FOH assistants and supervisors Setting the standard: Ensuring high service expectations are understood and consistently delivered Driving smooth service: Overseeing timing, flow, and quality across all daily operations Planning ahead: Creating job lists, prioritising tasks, and using labour efficiently Being the client’s go-to: Meeting, greeting, and supporting clients throughout their event Managing communications: Handling the Duty Manager phone and coordinating responses Owning the environment: Opening/closing the building and maintaining high standards throughout Keeping things stocked and ready: Monitoring equipment and stock levels to support service Delivering exceptional setups: Preparing suites and ensuring everything is event-ready Checking the detail: Signing off daily setups and addressing any gaps quickly Ensuring compliance: Maintaining accurate paperwork and resolving missing requirements Running major events: Independently delivering large conferences and leading suites Creating standout experiences: Delivering 5* VIP service at high-profile events Working Pattern: This is a casual, hourly-paid role with flexible working patterns. While hours aren’t guaranteed, full-time hours are regularly available, and we’re ideally looking for candidates with full-time availability. Job ID: 5097 What can you bring? Calm under pressure: Confident working in a fast-moving, ever-changing environment Strong leadership: Able to guide, motivate, and get the best out of teams Great with people: Building trust with clients and handling expectations professionally Team-focused mindset: Leading by example while supporting colleagues around you Commercial awareness: Making smart decisions around labour and service delivery Confident decision-maker: Quick to act, solve problems, and keep things on track Proactive approach: Spotting issues early and planning ahead to avoid disruption Adaptable and organised: Able to prioritise and stay in control when plans change Performance-driven: Confidently manage team standards and address issues when needed Detail-oriented: Ensuring high standards are met consistently across every element of service Standards-focused: Always looking for ways to improve and elevate the overall experience