Job Number
BU03957
School/Department
Student Support and Well-being
Grade
5
Contract Duration
9 months (01/12/2026)
Responsible to
Student Experience Senior Officer
Overview
Become part of Bangor University’s Student Experience Team and play a key role in supporting, maintaining, and enhancing the student journey. This role offers the opportunity to contribute directly to creating a welcoming, inclusive, and engaging environment where every student can thrive.
Purpose of the Job
The Student Experience Coordinator will provide administrative and operational support to the Student Experience team, ensuring efficient service delivery and high-quality engagement with students, staff, and external stakeholders. The role holder will support day-to-day administration, assist with student communications, maintain accurate records, and contribute to the smooth delivery of events, surveys, and engagement initiatives.
There are two Student Experience Coordinator roles within the team and both are vital in ensuring that student experience activities are well-organised, accessible, and student-centred.
Main Duties and Responsibilities
Specific duties of the role
1. Support the scheduling and distribution of student communications (e.g., bulletins, intranet updates, digital signage) by preparing draft content and collating information from colleagues.
2. Assist in maintaining student-facing webpages, ensuring updates are requested and published promptly.
3. Provide administrative and logistical support for student-facing events, including preparing materials, processing registrations, arranging equipment/room bookings, and supporting delivery on the day.
4. Support the administration of student internships by advertising opportunities, recording applications, and assisting with induction processes.
5. Contribute to the promotion and coordination of institutional student surveys (e.g., NSS, PTES), including preparing campaign materials and monitoring response data as directed.
6. Compile simple reports or summaries (e.g., communications engagement statistics, survey response figures) to inform the work of the Student Experience Officers.
7. Provide operational support for University-wide student experience initiatives, contributing to effective delivery across departments.
8. Any other duties appropriate to the grade, as required by line management.
Common duties across all grade 5 roles (within the directorate)
Administration and Service Delivery
9. Provide high-quality administrative support for the management of the day-to-day administrative tasks relevant to the role.
10. Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
11. Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.
12. Assist in producing clear, accessible written communication materials, including emails, and staff or student resources.
Data Management
13. Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies and procedures.
14. Compile, monitor, and report on data as directed, to support evidence-based decision-making and compliance requirements.
15. Assist in monitoring data accuracy and resolving inconsistencies or errors.
16. Ensure personal accountability in the management and safeguarding of student information and other confidential materials.
Problem Solving
17. Address routine problems or issues promptly, ensuring a professional and student-focussed approach.
18. To provide advice and guidance to students/staff in relation to established policy procedure (these queries may have been escalated from G4 assistants).
19. Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.
Collaboration and Teamwork
20. Work closely with colleagues across teams and departments to support joined-up service delivery, providing support to peers during busy periods or absences.
21. Build and maintain effective working relationships with internal and external stakeholders (e.g., academic staff, external agencies).
22. Support the implementation of new systems, processes, or initiatives to improve student and staff experiences.
23. Contribute to the success of university-wide events by providing support at activities including open days and graduation ceremonies, where participation is arranged in advance with the line manager.
Other Duties and Responsibilities
Communication and Liaison
24. Communicate clearly and effectively with students, staff, and external stakeholders, addressing queries and responding efficiently to routine requests.
25. Liaise with other university departments and external bodies to facilitate seamless operations and ensure alignment with institutional practices.
Compliance and Professional Development
26. Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.
27. The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.
28. The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
29. The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
30. The post holder must comply with relevant legal and financial policies and relevant institutional policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.
Person Specification
Qualifications / Training
Essential
31. 2 AS Levels or 1 A Level or NVQ level 3 in a relevant subject area.
Desirable:
32. ECDL Qualification.
33. NVQ level 4 in a relevant subject area.
34. Training or qualifications in customer service, communications or event support.
Experience / Knowledge
Essential
35. Experience of providing administrative support in a busy office or service environment.
36. An understanding of the student journey and the importance of student experience in Higher Education (or equivalent experience in a customer-focused role).
37. Experience of using Microsoft Office applications (Word, Excel, Outlook, Teams).
38. Experience of handling enquiries and providing a high standard of customer service.
Desirable
39. Experience of supporting events, communications, or engagement activities.
40. Experience of updating webpages or using digital tools for communications.
41. Experience of working in an environment handling confidential or sensitive information.
42. Experience or interest in graphic design (e.g. creating simple marketing materials, social media graphics, or presentations).
Skills/Abilities
Essential
43. Strong organisational skills with the ability to prioritise tasks and manage competing deadlines.
44. Good written and verbal communication skills, with attention to detail.
45. Ability to work effectively as part of a team and build positive working relationships.
46. Ability to handle sensitive information with discretion and maintain confidentiality.
47. Ability to resolve routine problems and escalate issues appropriately.
48. A flexible and proactive approach, with willingness to adapt to new systems, processes, or priorities.
Desirable
49. Confidence in using data to produce simple reports or summaries.
50. Ability to contribute to promotional or communications materials.
Other
Essential
51. The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.
General
We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.
We are proud to be a Disability Confident employer.
All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.