Key Responsibilities:
* Respond to customer inquiries via phone, email, and in -person with professionalism and courtesy.
* Assist customers in selecting products that best meet their needs, providing detailed information about features and benefits.
* Process orders accurately and efficiently while maintaining up -to -date records of customer interactions.
* Handle customer complaints or issues promptly, ensuring a positive resolution to enhance customer loyalty.
* Collaborate with the sales team to identify opportunities for upselling and cross -selling products.
* Maintain knowledge of current promotions, product offerings, and industry trends to communicate with customers effectively.
* Participate in training sessions to improve product knowledge and customer service skills.
Personal Specification:
o Excellent verbal and written communication skills with a strong ability to engage customers effectively.
o Strong problem -solving abilities and a proactive approach to addressing customer needs.
o Ability to work well under pressure while maintaining a positive attitude.
o Proficient in using computer systems and software for order processing and customer management.
o Previous experience in customer service or sales is advantageous but not essential; a willingness to learn is key.
o Strong organisational skills with attention to detail to ensure accuracy in all tasks.