Operations Assistant
We're delighted to be working on a retained basis with a fast-growing ecommerce business that has more than doubled its sales in the last 2 years!
They have beautifully crafted products, manufactured on site, and the company ethos is that of creativity, support and growth (to each other and to their customers/community).
Reporting to the Operations Manager, we're looking for a proactive and highly organised Operations Assistant to help keep everything running smoothly behind the scenes.
You'll be at the heart of our office, production, and dispatch operations - playing a key role in ensuring our customers receive their orders on time and with care.
Key Responsibilities:
Prepare daily pick and pack sheets for order fulfilment
Monitor customer orders via multiple ecommerce marketplaces
Book and print shipping labels using our postal providers
Handle customer enquiries via email, phone and social media
Liaise with suppliers and order supplies for production and dispatch
Track and update stock levels across our website and marketplaces
Help plan and coordinate small team events and socialsWe think you'll be a great fit if you:
Are chatty, outgoing, happy to talk with customers
Strong customer service skills, high level of patience and empathy
A strong administrator, high attention to detail
Are confident using (and learning) new systems - MRP experience is a bonus
Communicate clearly and professionally, both in writing and over the phone
Are a team player who's also comfortable working independently
Due to the nature of the role, the position is based onsite at their new facility in Luton. This is a wonderful opportunity to join a fast-growing and highly rated retail organisation, whose passion is delivering on their promises and passion for customer experience is second to none.
Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK.
For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period.
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