My client, who are a leading Insurtech, are hiring for a Delivery Optimisation Manager to join their Delivery Enablement team. This role is responsible for driving process improvements and problem solving across internal operations, with a strong focus on delivery operations. Working across a broad range of teams, the role supports the planning, execution, and assurance of strategic delivery through effective operational processes and continuous improvement.
They are looking for someone with a solid understanding of Agile principles and how Atlassian tools support, with the ability to drive change across diverse teams. You must have strong experience with portfolio capacity and resource planning, with the demonstrated ability to identify process gaps and implement improvements at scale.
Key responsibilities:
* Provide structured support across a complex portfolio, ensuring governance, planning, and delivery controls are in place.
* Manage capacity planning, forecasting, and resourcing models top support delivery and decision-making.
* Partner with delivery leads to resolve resource gaps, prioritise demand, and align with emerging portfolio needs.
* Develop robust delivery performance metrics and KPIs to provide analysis and actionable insight to improve delivery performance.
* Lead continuous improvement of operations tools, and ways of working to build delivery capability and consistency.
* Identify, design, and implement process improvements to enhance operational efficiency across internal teams.
* Develop and embed operational processes and governance frameworks.