Are you a skilled Data Analyst with a passion for improving customer experiences? Join our team as a Customer Experience Insights Executive and play a pivotal role in shaping how we use data to enhance customer satisfaction and operational efficiency. This hands-on role focuses on executing customer experience reporting by analysing data, implementing process improvements, and ensuring compliance with data regulations.
Key Responsibilities:
* Hands-On Data Analysis: Regularly analyse customer data from various sources to uncover trends and actionable insights.
* Customer Feedback and Insights: Collect and interpret customer feedback, working with teams to turn insights into meaningful improvements.
* Reporting and Dashboards: Produce detailed reports and dashboards to communicate findings effectively to stakeholders.
* Technology Utilisation: Use tools such as Python, Power BI, VBA, and LLM APIs to analyse data, generate reports, and manage customer feedback processes.
* Compliance Assurance: Ensure all data analysis and storage practices comply with GDPR and other data privacy regulations.
* Advocacy for Technology: Identify and implement innovative technological solutions to enhance data analysis and reporting capabilities.
* Collaboration: Work across teams and engage with stakeholders to drive continuous improvement in customer experience management.
Essential Skills and Attributes:
* Analytical Skills: Strong ability to analyse and interpret data to derive actionable insights.
* Technical Proficiency: Hands-on experience with Python, Power BI, VBA, and LLM APIs.
* Collaboration: Effective communication and teamwork skills, with the ability to work across departments.
* Proactivity and Innovation: A forward-thinking mindset focused on continuous improvement and adopting new technologies.
* Compliance Awareness: In-depth understanding of GDPR and data privacy regulations.
At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter