Location Main office – 19 Bedford Street, Rhyl, Denbighshire. LL18 1SY Hours 20 hours per week Salary £13,114.40 for a 12-month fixed term contract If funding permits this contract could be extended. Driving is desirable. Welsh is desirable. Accountability Accountable to the Manager / Supervisor on a daily basis and to the Board of Trustees of the Benefit Advice Shop. Purpose of the post To provide advice, guidance and assistance on all aspects of the Welfare Benefit system to the general public to maximise benefit entitlements of claimants. Main areas of responsibility * To assess client’s entitlement to Welfare Benefits by investigating their circumstances in relation to Welfare Benefit Legislation in order to maximise their benefit entitlement. * To assist in keeping an up-to-date library of reference material and information relating to Welfare Benefits and interpretations of legislation to provide maximum access to benefit information for staff, volunteers and clients. * Alongside other staff and volunteers to participate when necessary in local activities to ensure the services offered by the Benefit Advice Shop are effectively promoted. * To participate in all staff meetings. * To work in the main office dealing with clients either by telephone or in person by undertaking Welfare Benefit entitlements, completing Welfare Benefit claims and claim forms, challengin...