Job Overview
We are looking for an experienced and highly visible Staff Dining Manager to oversee retail and hospitality operations across our two sites in Canary Wharf. The operation includes 2 restaurants, 3 coffee bars, 1 deli bar, and pantry and vending services across approximately 30 locations.
You will work closely with the Deputy Account Manager and lead day‑to‑day service delivery across all retail areas while driving operational standards, financial performance, customer experience, and team leadership within a fast‑paced, high‑profile environment.
Responsibilities
* Lead all front‑of‑house and retail operations across both sites
* Manage standards, service delivery, and customer experience across restaurants, coffee bars, deli, and vending services
* Drive gross profit performance and achieve financial targets
* Monitor and manage labour costs
* Present weekly trading reports and operational performance updates
* Lead and develop the Vending Manager and Assistant FOH Manager
* Coordinate busy multi‑outlet operations and ensure smooth day‑to‑day delivery
* Support operational improvements and refurbishment activity
* Maintain high standards across all customer‑facing areas
Qualifications
* Experience as a Deputy GM, General Manager, or similar senior hospitality leadership role
* Strong commercial and financial understanding
* Experience managing large, high‑volume, or high‑profile hospitality operations
* Proven ability to manage multiple outlets or service streams simultaneously
* Strong understanding of labour management and GP performance
* A hands‑on, visible leadership style with excellent operational coordination skills
* Ability to thrive in a fast‑paced environment and lead teams effectively
* Strong communication and stakeholder management skills
Benefits
* Contributory pension scheme
* Career Pathways and MyLearning programmes to grow your career
* Digital GP and wider healthcare benefits for you and your immediate family
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Discounts on groceries from Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets
* Cash rewards for spending, usable across a wide range of brands
* Free wellness, mindfulness and exercise classes
* Share all discounts and offers with friends and family
Equal Opportunity Employer
Compass Group UK &I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
#J-18808-Ljbffr