Missions and Authorities:
To support and maintain the implementation of the quality and hygiene management systems.
Reduce the production of non-quality products through effective implementation of quality systems, standards, and procedures.
Accountable for customer relationship management through effective complaints handling and problem resolution.
General Activities:
* Upholding quality standards and procedures in line with current accreditations.
* Regular review of existing procedures to ensure they meet current guidelines.
* Testing products to ensure they meet our customers' quality criteria.
* Working with customers, suppliers, and internal stakeholders to ensure alignment on quality standards throughout the supply chain.
* Leading customer-driven activities & complaint resolution.
Specific Activities:
* Create and distribute company quality standards as required by relevant accreditations.
* Achieve quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures.
* Train and motivate employees to ensure our quality standards are met.
* Develop quality assurance plans by managing production risks and implementing monitoring procedures (defect prevention through root cause analysis).
* Validate quality processes by establishing product specifications and measuring product performance against them.
* Maintain and improve product quality and business compliance by completing relevant product and process audits (including ISO and BRC requirements).
* Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends.
Professional Skills and Language:
* English proficiency level 1 (beginner) to 3 (expert).
* Proficiency in IT and productivity software (e.g., Microsoft Word, Excel, PowerPoint).
* Experience in creating Work Instructions, SOPs, and quality documents.
* Problem-solving and complaints resolution skills.
* Familiarity with ISO 9001 & BRC audits.
Behavioural Competences:
* Communication: level 2.
* Teamwork: level 3.
* Results-oriented: level 3.
* Training/coaching: level 2.
* Research and analytical skills.
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