We are looking for a Medical Secretary, working up to 40 hours per week, to provide general secretarial support to the clinical team involving word processing, audio typing skills with general clerical duties.
Main duties of the job
To provide an efficient audio, copy typing and word processing service for the clinical team as required. This includes the typing of letters, reports, patient referrals, filling in the detail for appropriate templates, etc in an accurate and quality manner, and sometimes subject to short deadlines.
To liaise with 3rd party health care professionals to aid the needs of patients.
To maintain and keep up-to-date data logs in computerised patient records.
To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with queries from patients or NHS services.
To maintain the computer clinic system in an accurate and secure manner.
To assist with gathering statistics and information when required.
To provide internal cover for annual leave within the secretarial department.
To be able to prioritise workload effectively.
To inform the lead of possible data breaches.
To reply to or communicate emails from colleagues within NHS service departments.
To help maintain the two Teldoc email systems and action/forward information appropriately and timely.
Any other duties commensurate with skills and responsibilities.
About us
Teldoc is a Super Practice with over 60,000 patients, based in the centre of Telford, TF3.
Job responsibilities
(Repeat of main duties above, as they are the core responsibilities.)
Person Specification
Experience
* Practical experience working with others.
* Experience of using own initiative.
* Experience with computerised recording systems.
* Work in a General Practice office environment.
Knowledge and skills
* Excellent communication skills (written and oral).
* Time management and ability to work to deadlines.
* Interpersonal skills.
* Understanding of a General Practice office environment.
* Planning and organisational skills.
* Ability to perform under pressure.
* Self-motivated and flexible.
* Understanding of confidentiality.
Qualifications
* Good standard of general education.
* GCSE Mathematics.
* RSA III word processing/information technology or equivalent.
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