Role: Customer Relationship Specialist
Must have an understanding of Mortgages
Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. This vacancy is ideal for someone with background in the Property Industry, Estate Agency or Mortgage sector.
This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.
Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
Help progress our customers by providing exceptional customer service, nurturing and building relationships.
Manage and prioritise multiple tasks and projects effectively.
Must have an understanding of mortgages and the application process.
Good telephone manner, strong relationship building and customer service skills.
IT literate (MS Office, Excel and Outlook).
Pension
Competitive Holiday Entitlement
Hybrid Working [After Passing Probation]
HR & Well Being Services
Company Events
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. com or by phone – 0208 057 4047