Our client, a market leader in their sector are looking for an After Sales Technical Support Executive. Within this role you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution.
Who you are:
You will have 1-2 years of experience in After Sales Support.
Must have experience using SAP
You will have excellent interpersonal skills.
You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations.
You will have a self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
Excellent communication skills, both oral and written.
Competent in Excel, Word, and Outlook.
Knowledge of SAP would be advantageous. What you will be doing:
Providing professional front line technical support to customers across our brands.
Developing and nurturing professional relationships with all warranty service agents, dealers and key stakeholders.
Authorising product collections and arranging repairs under warranty.
You will manage the customer journey at varying touchpoints whilst installing a level of ownership that provides the best customer experience. Company Benefits:
25 days annual leave plus Bank holidays
Private Medical and Dental Insurance
Employer pension
Life Assurance
Gym subsidy