Annual salary: up to £38,439.98 Multi-skilled Operative Location: Hastings Contract: Full Time Permanent Salary up to £38,439.98per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) MPS has been looking after residents’ homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes. Together, MPS and Orbit ensure residents receive timely, high-quality repairs and maintenance, with a strong emphasis on customer care, safety, and long-term value. About the role: We’re looking for a skilled and reliable Multi‑Skilled Operative to join our team, supporting a busy emergency and responsive repairs contract in Tonbridge. This is a fast‑paced, hands‑on role where you’ll be first on site for urgent repairs, making homes safe, secure, and habitable for residents when it matters most. You’ll be attending emergency and priority call‑outs across occupied properties, responding to issues such as leaks, security breaches, damaged doors, and other repairs that require immediate action. Working across multiple trades, you’ll be expected to diagnose problems quickly, carry out effective “make safe” works, and complete high‑quality permanent repairs where possible. No two days are the same, and this role suits someone who thrives under pressure, can work independently, and takes pride in delivering a responsive, resident‑focused service. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to be part of a team making a real difference in the community. Duties: Respond to emergency, urgent, and responsive repair call‑outs across occupied social housing properties Carry out “make safe” works to secure properties following emergency repairs Repair or replace internal door frames, doors, locks, handles, and hinges Identify and resolve urgent plumbing issues such as leaks, burst pipes, dripping taps, and blocked sinks Complete patch plastering and make good damaged walls or ceilings following emergency repairs Carry out wall and floor tiling repairs, including grouting and sealing Painting and decorating to a professional finish following repair or make‑safe works Work efficiently to meet service level agreements for emergency response times Deliver excellent customer service while working sensitively in residents’ homes Participate in an out‑of‑hours emergency call‑out rota as required Accurately diagnose issues and report follow‑on or specialist works where required Record job details, materials used, and completion notes using handheld devices or job sheets Maintain tools, equipment, and company vehicle in safe and good working order Manage workload effectively while responding to changing priorities throughout the day Role Criteria: Proven experience delivering emergency and responsive domestic repairs across multiple trades, including, plumbing, Locksmith carpentry, plastering, tiling, and basic decorating Full UK driving licence, with the ability to travel to urgent call‑outs across the contract area Confident working independently in high‑pressure situations, prioritising emergency repairs and changing workloads Strong fault‑finding, diagnostic, and problem‑solving skills, particularly when responding to urgent repairs and make‑safe works Excellent customer service skills, with experience working sensitively in occupied homes during emergency situations Good understanding of health and safety regulations, risk assessments, and safe working practices when attending urgent repairs Ability to accurately record emergency works, follow‑on repairs, and materials used via handheld devices or job management systems Provide own hand and power tools Willingness and flexibility to participate in an out‑of‑hours emergency call‑out rota Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (francesca.swan@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility