Job Title: Senior Professional Systems Analyst
Location: UK Based
Type: Permanent, Full-Time (37.5 hours per week)
About DXC Technology
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. www.dxc.com
Role Summary
To support DXC’s XFI insurance software implemented across London Market, General and Health insurance markets. The support team sits across an international footprint, with clients opting for either dedicated or non‑dedicated team support. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLA’s as well as helping develop additional functionality as required by clients. A Senior Support Analyst will also provide mentoring and training to team members and support the support manager when required.
Key Accountabilities and Responsibilities
* Supporting client’s existing configurations and day‑to‑day queries.
* Using analytical skills to debug and troubleshoot configuration or systemic issues.
* Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s.
* Estimation and design of solutions to insurance issues.
* Gathering and interpreting client business requirements.
* Documenting and planning fixes/changes required.
* Development of fixes/changes utilizing SQL Server and DXC’s application tools.
* Conducting developer testing and peer reviews.
* Deployment of fixes/changes into client systems adhering to client specific release processes and audit requirements.
* Communicating with client at all stages of development lifecycle to provide excellent customer service.
* Demonstrating fixes/changes with end users and assisting in QA and UAT testing efforts.
* Working a shift pattern or on‑call rota within the support team to cover core contracted support hours if/when required.
* Supporting a client or group of clients with BAU issues through the full development lifecycle without assistance.
* Designing, developing, reviewing and executing system test scripts.
* Preparing technical system documentation as reference for testing and support.
* Proactively and effectively working with internal and external teams to achieve issue resolution.
* Proactively escalating issues with line manager when required.
* Ensuring coding standards and best practice approaches are adhered to and updated when required.
* Entering time reporting into current time reporting system on a daily basis to allow invoicing to occur.
* Providing mentoring and training to team members.
* Providing cover and assistance to the support manager when required and assisting with release management and client meetings.
Essential Skills/Qualifications
* Excellent problem‑solving skills.
* Knowledge and understanding of database design best practice.
* Experience in a BA or second‑line software support role.
* Ability to produce documentation to a high standard.
* Ability to work independently and as part of a team.
* Excellent communication skills across all mediums, including face‑to‑face meetings, conference calls, web‑ex sessions, status reports and email correspondence.
* Ability to advise and influence client directions in relation to scope, time, costs and approach.
* Decision‑making ability at the appropriate time, considering the needs of the situation, priorities, constraints and the availability of necessary information.
* Self‑starter.
* Availability to travel to client sites both domestic and international if required.
* Hard‑working, enthusiastic and enjoys being challenged.
* Demonstrated ability to learn new software tools or products.
* Minimum 2 years active experience using SQL Server (confident in all aspects including stored procedures, triggers, views, functions, indexes, table creation and maintenance with detailed data entry).
Desirable Skills/Qualifications
* Confidence presenting information to internal and external clients.
* Ability to conceptualise and build complex system architectures using DXC’s software and the database together; ability to interpret errors to resolve problems.
* Minimum 2 years’ experience or exposure to insurance industry practices and/or systems.
* Experience in data analysis and reporting.
* Understanding of metadata systems.
* Knowledge of development life‑cycle best practices.
* Other programming experience.
* ITIL qualification.
DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.
DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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