What's involved with this role: Job Title: Business Support Admin Officer Ref: S Hams 5278989 Pay rate: £13.69 per hour PAYE Role length: Anticipated 3 months Working arrangements: Mainly based at Totnes although there is the expectation that the candidate may be asked to work from other locations occasionally. This role cannot be fully remote The role: We are seeking a Business Support Officer to play a key role in the Parking team, handling communication, reporting, work allocation, customer queries, responding to first stage challenges, managing the inbox while seeking ways to improve efficiency. You will be the link between the services and customers and the wider Community Services team. In order to carry out this role, you will have strong organisation and administration skills, have enthusiasm, and dedication as well as being computer literate, able to work well under pressure and able to learn systems quickly with efficiency. Key responsibilities: Managing and responding to incoming work requests from the public and allocate to the Parking team Act as part of a support network for mobile based lone workers in Community services team Provide timely and friendly responses to enquiries across a variety of communication channels Support all Parking enforcement processes by sending communications to residents, liaising with other departments, tracking cases, providing reports Escalate issues or areas for concern to the Team Leader Provide administrative support for service projects as required Produce minutes at team meetings and distribute actions What the client is looking for: GCSE at grade C/level 4 or above or equivalent in English and Maths Previous experience in a business support/administration role Proficient in communicating with internal/external stakeholders Excellent written and verbal skills Proficient in use of IT, particularly MS excel and Word Excellent customer service skills Minute taking skills How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.