Central Bookings Co-Ordinator - Darlington
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
Could you be what we’re looking for?
We’re looking
for a Central Bookings Co-Ordinator who thrives on organisation, pace, and problem solving, someone
who enjoys turning enquiries into bookings while also spotting opportunities to
optimise capacity and drive revenue. Someone that lives and breathes hospitality and is able to keep up a high standard when working under pressure and to deadlines.
The Role
The Central Bookings
Co-Ordinator is responsible for
managing bookings of up to 29 guests across Lane7 Group venues while also
supporting the optimisation of venue booking diaries. Working within
the Bookedit booking platform, this role ensures that group enquiries are
handled quickly and professionally while proactively managing booking placement
to maximise capacity, utilisation, and revenue.
In addition to
booking administration and diary optimisation, the role plays an important part
in driving revenue through upselling experiences, activities, and
packages, helping guests enhance their visit while increasing average spend per
booking.
Key Responsibilities include:
* Manage incoming group booking enquiries for
bookings of up to 29 guests across multiple channels including website,
phone, email, and partner platforms.
* Respond promptly and professionally to enquiries,
delivering a fast and positive first impression of Lane7.
* Identify enquiries exceeding 29
guests and transfer them to the appropriate Corporate Sales
Manager in line with internal processes.
* Follow up enquiries and provisional bookings to
maximise conversion and minimise lost opportunities.
* Accurately input booking details
into Bookedit, ensuring all booking information is complete and correct.
* Proactively recommend and upsell activities,
food and drink packages, and premium experiences to enhance the guest
experience and increase booking value.
* Convert enquiries into confirmed bookings by
clearly communicating available experiences, packages, and booking options.
To be a success with Lane7, you’ll have:
* The ability to work evenings and weekends, this is not a Monday to Friday 9 - 5 role.
* Experience working in hospitality, leisure,
reservations, events, or guest services preferred.
* Experience using Bookedit or similar
booking platforms.
* Strong organisational and administrative skills
with excellent attention to detail.
* Commercial mindset with the ability to
identify upselling opportunities and maximise booking value.
* Confident written and verbal communication skills
with the ability to recommend experiences and packages naturally.
* Ability to manage multiple venue diaries and
enquiries simultaneously in a fast-paced environment.
* Proactive and solution-focused approach to problem
solving.
* Strong sense of ownership and accountability.
What We’ll Offer
* Salary - £26,000 - £28,000
* 28 days holiday per year (Plus 1 day holiday for every year worked - Up to 5 years)
* Private Health insurance & benefits through Vitality
* Company pension contribution
* Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
* 25% off food and drink
* Get involved with different social activities throughout the year through our team social calendar
* Annual team awards party
* Refer a friend scheme
* Cycle2Work scheme partnered with Halfords
Fancy being part of it all? Apply Now