Overview
The Macdonald Portal Hotel Golf and SPA is looking to hire a Receptionist to undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. Checking in and out of our guests, preparing guest reservations.
Responsibilities
* Chronologically record incident details in the Duty Manager’s log sheet throughout duration of shift, ensuring any incident/accident report is issued and distributed accordingly.
* Have complete and full knowledge of Hotel/Property building and surrounding areas, as well as all activities and facilities.
* Answer all phone calls, and proceed to the relevant area or person, in case of emergency, deals with incident / problem accordingly.
* Upon completion of shift provides a full verbal and written handover to the Reception Supervisor
* Ensure a courteous and efficient service is provided at the Front Desk.
#J-18808-Ljbffr