We deliver around 1,500,000 services a year to c.7,500 clients, through 200 local security companies (our 'Service Partners') and our own self-delivered London mobile security operation. As Head of Network you will take on the critical role of managing our Service Partner network.
You will lead the Network team with responsibility for the overall performance of our partner network, ensuring they deliver a best in class service on behalf of our clients through regular engagement, data and trend analysis, and internal interaction with key stakeholders. A critical part of this role will also be to ensure the business has sufficient coverage to deliver the services effectively and that we are working with the highest quality of partners available.
As Head of Network, you will own the commercial relationship with our partner network, negotiating any price increases within the confines of a budget and being the escalation point for financial issues. Building and fostering strong working relationships with our partner network will therefore be an essential facet of the role as you will be the key conduit between the business and our SP's.
Monitoring and maintaining partner compliance is critical for the business and you will be responsible for ensuring we have the appropriate processes in place to manage a large, outsourced model compliantly. This will include the compilation and ongoing review of partner documentation such as insurances and industry required accreditations, to ensure we have a full suite of in‑date documentation for all of our partners. You will also lead a regular cadence of Service Partner audits with your team to monitor and drive network standards.
What You Get
* Salary of £55,000 to £60,000 per annum
* Fulltime, permanent, and flexible working basis (ability to work from home but must have the flexibility to travel into our London Farringdon HQ twice a month for TKC Collaboration days or as/when required)
* Auto‑enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week.
* Regular TKC social events and team days
* Opportunity to make a real difference and work alongside people who share a passion for what they do!
Key deliverables
* Responsible for the operational performance of our network partners, ensuring they deliver services in line with TKC expectations and agreed KPI's
* Responsible for the commercial relationship with our network partners, including the negotiation of price increases in line with budget (or better) and resolving invoice queries
* Ensuring the business has the appropriate coverage and quality of partners across the range of services offered to deliver a first‑rate service on behalf our customers. This will include a regular and ongoing review of the partner network and consistent engagement with the TKC operational teams.
* Responsible for network partner compliance by ensuring we hold all required documentation and have in place sufficient and appropriate processes to always maintain up to date records of all partner documentation
* As a line manager you will be responsible for all elements of team management within the Network team including performance management
* Ensuring the Network team conduct regular face to face meetings with our partners to drive positive relations and conduct a regular cadence of partner audits to ensure our partners management and processes meet the service standards and our own expectations
* Responsible for measuring partner performance using key performance metrics and conducting regular and meaningful performance reviews with our partner network to drive standards and address delivery concerns where identified
* Taken on the critical role as the key conduit in the business between TKC and our partner network. This will involve ensuring you are consistently engaging with our partners and taking on their feedback, as well engaging internally with various TKC teams to understand their challenges, concerns, and potential upcoming partner opportunities.
* Being the escalation point for network partner issues and taking ownership for the resolution of these issues
* Continuous improvement through digital transformation and analysis to drive efficiencies and service quality within the partner network
Reporting to the Mobile Services Director on all matters relating to performance, compliance, and commercial
An excellent candidate for this role will be
* Good experience within the security sector is preferable but not essential, particularly within Mobile Services and/or Manned Guarding
* An excellent and adaptable communicator. You will need to communicate effectively with a range of people from business owners and senior managers within our partner network to our leadership team, team members and front‑line operatives, building high trust and respect
* A motivating leader, with proven experience of maintaining a sustained commitment to excellence in your team and a passion for developing your people
* Ability to analyse data and identify trends or patterns. Your role will involve taking overall ownership for the quality of service delivery and driving continuous improvement within our partner network.
* Commercially literate, with proven experience in financial negotiations working within a budget
Equity, Diversity, and Inclusion matters to us.
We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
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