Job Description
Parts Sales Administrator/ Support.
Reports to:
Parts Supervisor
Job Summary:
The Parts Sales Administrator deals with customer (internal and external) enquiries and orders. The person has to process parts quotations / orders from receipt of enquiry through to delivery to the customer including as necessary placing the order on the supplier and seeing it through to invoice stage, resolving any issues arising along the way. On top of this they are expected to handle technical enquiries and liaise with the factory for answers as required. Process workshop tickets and monitor stock requirements for tickets. Support with VCA and Customer contracts.
Key Responsibilities:
Process workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs.Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answersPrecisely check customers' orders and process through to delivery stage as well as authorising / checking colleagues orders as per internal workflowsEnsure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessaryProcess customer returns and raise credit notes as requiredEnsure first class customer liaison including fulfilment of all reasonable customer requestsEnsure timely and accurate production of sales invoices and clear purchase invoices promptlyAssist with warehouse duties such as receipting and the picking and packing of goods as required during periods of overload and holidayPlay a key role in periodic stock countsMaintain excellent liaison with all internal and parent company departments and participate generally in all departmental activitiesAssist with material requirement planning (MRP) to ensure suitable stock levels are maintained, meeting customers' expectations Assist Parts Supervisor with forecasting and reporting as requiredCarry out any other departmental tasks which may from time to time be reasonably requested for example during periods of holiday, sickness or abnormal workflowTo support VCA and Customer contracts
This list is not exhaustive and may change.
Person Profile:
Personality / Job Skills -
Strong Administrative experience
Strong attention to detail
Ability to take on a wide range of tasks
Enthusiastic person with strong interpersonal skills
Proactive in problem solving, able to effectively manage their time
Commercial awareness
Computer Skills -
proficient in Microsoft Office.
SAP would be advantageous but on the job training will be provided for SAP B1.
Literacy and Numeracy -
Must be a competent writer of business letters and emails.
Type of Contract
PermanentPandoLogic. Keywords: Sales Administrator, Location: East Grinstead, ENG - RH19 1EE