Position Details
Energy Expert – Leicester Hub
Salary: £27,976 per annum
Hours: 40 hours per week, Monday to Saturday
Sponsorship: Unfortunately, we are not able to offer sponsorship for this role.
Responsibilities
* Act as the first point of contact for customers, face‑to‑face or over the phone.
* Provide practical, personalised energy‑saving advice to help customers reduce usage, lower bills and shrink their carbon footprint.
* Introduce customers to Utilita’s eco‑conscious products and services.
* Use the in‑house CRM system to resolve queries efficiently and translate technical information into everyday language.
* Serve as a sustainability ambassador, working with local charities and organisations through Utilita Giving.
* Lead local green initiatives and collaborate with the team to inspire community participation.
Qualifications & Experience
* Passion for sustainability and community engagement.
* Strong communication skills across all channels.
* Proactive, can‑do attitude.
* Good customer service experience is desirable.
* Opportunity to gain an ISEP qualification.
Benefits
* Structured bonus scheme.
* Clear career and development opportunities.
* 25 days’ leave plus bank holidays.
* Private healthcare, mental wellbeing support, 24/7 GP and counselling services.
* Paid volunteering day.
* Generous pension contribution.
* Access to Utilita Arenas events and exclusive discounts.
We are an equal opportunities employer.
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