Annual wage £12,313.60 £11.44per hour dependant on age and length of service. Plus £50 per week travel expenses if under 19 years of age or over 19 and in the first year of their apprenticeship. Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Shifts to be confirmed Total hours per week: 37 Expected duration 18 Months Possible start date 27 May 2024 Date posted 25 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000247317 Positions 1 available What you will do in your working day Main Aims: Provide Admin support to the HMT Team Provide excellent customer service to our customers, suppliers and other departments within SYHA Main tasks: Receipt and distribution of internal and external post Electronically filing legislative documentation in order as prescribed by Line Manager Assisting in the development of routine reports to monitor our contractor’s performance Contacting customers for feedback and to communicate any appointments made/rearranged Receiving telephone/email and Teams chat enquiries into the department and being able to seek out information required and following this through to a resolution Updating computerised records (data input) Production of standard letters and email communications to our customers Routine administrative duties such as minute taking, photocopying, scanning Planning and scheduling works orders inline with customer requirements on our bespoke planning system (DRS) Utilising our housing management system (CX and CAP) to process invoices Support in the collation and submission of any GPC receipts Miscellaneous: To promote the Association’s values and diversity policies and practices in all aspects of service delivery To work in accordance with the Associations Health & Safety policy and associated procedures To participate in any training relevant to the post To attend and participate in team meetings, supervisions and appraisals as required To attend and participate in any corporate induction training To undertake any other duties appropriate to the grade and purpose of the job which may be determined by an agreement with the post holder, management and appropriate trade union The training you will be getting Qualification: Level 3 Business Administrator Apprenticeship Standard Assessment: Knowledge Test Portolio-based Interview Project Presentation Attendance: Weekly Blended learning Venue: Sheffield College, Granville Road, Sheffield, S2 2RL What to expect at the end of your apprenticeship Further training as required for the role Requirements and prospects Desired skills and personal qualities Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working Qualifications GCSE or equivalent English and Maths (Grade A - C/9-4/or equivalent) Essential Things to consider Pension: You are eligible for membership of the Association’s contributory pension scheme which is the Social Housing Pension Scheme (SHPS) subject to the trust deed and rules of SHPS. For more details please contact The People Team. Unions: SYHA recognises Unite and UNISON, with whom the Association has entered into an agreement where union members have negotiating rights in relation to conditions of service. Car Allowance: This post does not attract essential car user allowance. Car Parking: The post holder will not be issued with a permit for the Rockingham Street Car Park. Job Share: The post is not open to job share. Location: Ecclesfield S35, Sheffield No smoking: SYHA operates a no smoking policy within all our offices.