General Manager – Paddle Club
Frasers Group is a leader in the sports, fitness, and retail industry, driven by a commitment to excellence and innovation. We're excited to launch a new Paddle Club in Ellesmere Port. We're looking for an experienced and driven General Manager to lead this new club. You'll oversee all aspects of the operation - from building a strong member community and managing staff, to driving financial performance and delivering an exceptional customer experience. This is a unique opportunity to shape a brand-new facility and grow a thriving hub for racket sports in the region.
Key Responsibilities
* Lead the overall management of the Paddle Club, ensuring smooth and efficient operations across all departments.
* Develop and execute strategies to drive membership growth, retention, and satisfaction, aligning with the club's business goals.
* Oversee the planning and execution of events, tournaments, and coaching programs, ensuring they are well‑organised and deliver value to members.
* Manage the club's budget, monitor financial performance, and implement initiatives to drive profitability.
* Ensure the highest standards of facility maintenance, cleanliness, and safety, providing a top‑tier experience for all members.
* Recruit, train, and manage a high‑performing team, fostering a positive, motivating, and customer‑focused work environment.
* Handle member inquiries, feedback, and complaints with professionalism, ensuring quick resolution and member satisfaction.
* Build and maintain strong relationships with members, staff, and the local community to enhance the club's reputation and reach.
* Stay informed about industry trends and competitor activities, adapting strategies as needed to maintain a competitive edge.
* Report regularly on club performance, providing insights and recommendations to senior management.
Core Values
* Think without limits – Think fast, fearlessly, and take the team with you.
* Own it and back yourself – Own the basics, own your role, and own the results.
* Be relevant – Relevant to our people, our partners, and the planet.
Qualifications
* 2+ years' experience in a team leader, supervisory or management role.
* Ideally experienced in working with LTA.
* Must have a passion for Padel Racket Sports and all things health and fitness.
* Full availability to work evenings, weekends, and holidays.
* Excellent written, oral communication, and organisational skills.
* Proven attention to detail.
* Proficient in problem solving and able to work proactively within a team environment to meet established corporate goals and sales objectives.
* Ability to lead and motivate team.
* Desire for career growth within the company.
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