Location: London (hybrid: field visits across Greater London office/remote) Type: Internship (6–12 weeks, 3 days per week) Start date: ASAP £500 expenses travel for internship. Training and mentorship from experienced property managers. A clear pathway into a contract role (£22–25K/year fleet car for work use). Real exposure to property investment, management, and tech-driven operations. What You’ll Learn - End-to-end HMO and rent-to-rent operations in London. - Practical compliance (licensing, fire safety, gas/electrical). - Real-world automation (Dialogflow, Make.com) and ops analytics. - Communication under time pressure with multiple stakeholders. About Quarters Quarters Property Management (QPM) manages HMOs and rent-to-rent properties across London. We’re a lean, entrepreneurial team focused on operational excellence, tenant experience, and smart automation (Dialogflow/WhatsApp, Make.com, Google Sheets/Notion). Purpose of the Role Support day-to-day property operations while helping us improve systems and automation. You’ll get hands-on experience across inspections, maintenance coordination, tenant comms, and digital workflows. What You’ll Do - Operations & Tenancy - Assist with tenant onboarding/offboarding (ID checks, AST packs, how-to guides). - Log and triage maintenance tickets; schedule contractors and track to completion. - Help plan and conduct property visits (HMO compliance checks, inventories, meter reads). - Maintain accurate records (gas/EICR/fire safety, licensing dates) and flag renewals. - Contractors & Compliance - Source and coordinate contractors; collect RAMS, insurance, and invoices. - Update compliance tracker; prepare evidence for audits/inspections. Data & Systems - Keep Notion/Google Sheets dashboards up to date (voids, tickets, spend, KPIs). - Clean and structure data for reporting (weekly ops snapshot, cost-by-property). - Support automation projects (test WhatsApp chatbot flows, log edge cases, update knowledge base). - Prepare simple SOPs/checklists to reduce errors and hand-offs. Customer Experience - Draft clear, polite tenant updates (maintenance timelines, access notices). - Monitor shared inbox for common queries and tag/route them correctly. - Projects (as needed) - Help with cost-saving initiatives (preferred contractor list, parts standards). - Assist with social posts for maintenance tips / property standards. What We’re Looking For - Hungry to learn, organised, and comfortable taking ownership. - Clear written English; confident on the phone/WhatsApp. - Competent with Google Workspace; bonus if you’ve touched Notion, Sheets formulas, or Make.com. - Full UK driving licence is a plus (not essential). Hours & Pattern - 3 days per week (hybrid). Some flexibility around inspections/contractor windows. - Equipment & Training - Training on our workflows, checklists, and compliance basics. - Access to Notion/Sheets templates and chatbot testing environment. Eligibility - Right to work in the UK required.