Please Note - 2 available posts for this role. 1 role is full time (37 hours), 1 role is part time (approx 22 hours). Both are permanent.
This role is extremely varied and draws upon a diverse range of transferrable skills. Working closely with many other teams from across the business, including our Area Leadership Team and Government relations, you can expect to be involved in any of the following:
* managing correspondence and gathering information in order to provide an accurate and timely response
* managing and responding to complaints
* analysing data and running reports
* providing ministerial briefings
* leading on high profile and complex work within the team
* working with others to manage reputational risks
We strive to reflect the communities we serve and welcome applications from all backgrounds regardless of race, sexual orientation, and religion.
The team
The Customers and Engagement (C&E) team is a busy team that works with others to deliver excellent customer service to people living and working across Yorkshire. Ensuring we give clear, consistent advice and information on sensitive and emotive issues such as flooding, pollution and regulated sites. We manage a diverse range of requests and correspondence from many different stakeholders and customers including Members of Parliament and Government Ministers.
Experience/skills required
* Ability to develop and maintain excellent relationships with internal and external customers.
* Delivery of work by planning, tracking, gathering and maintaining data/information.
* Have a flexible approach and be able to adapt to changing priorities whilst managing your workload.
* Ability to work on your own initiative and as part of a team ensuring that deadlines are met.
* Political awareness.
* Excellent organisational and interpersonal skills.
* Confident in using MS Office & MS Teams.
* Excellent communication skills (especially written) are a must as you’ll be working with a diverse range of people at all levels.
* Whilst we support flexible working, its important that correspondence officers are available during typical office hours so we can respond promptly to last minute requests. We also require attendance in our Leeds office (Quarry house from late 2026, after relocation from Lateral) an average of two days a week to best facilitate our remit.
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