Temporary Sustainment Officer - Housing
Reference no: CLA TCL 0008 BA31 / 1
Pay Rate: £17.16 per hour PAYE
37 Monday - Friday, normal working hours
This opening assignment is for 3 months
City: LEATHERHEAD
Enhanced DBS disclosure required
Hybrid working - working from home and visiting tenants in their homes, meet in the London office monthly.
Must have their own car and be willing to travel throughout Surrey and beyond, mileage paid.
You will be providing a tenancy sustainment service to meet the needs of individuals and families living in properties delivering complex case management under the Advice and Support Process with the outcome of preventing evictions and enabling sustained tenancies.
Key Responsibilities
* Manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.
* Develop and maintain positive relationships with internal staff across Clarion and external agencies such as Police, Fire Service, Mental Health Teams, Local Authorities, Social Services, and other statutory services to create an individual action plan with the objective of ensuring a successful sustained tenancy.
* Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements. To ensure a high quality Sustainment service is delivered to residents.
* Manage the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.
* Organise follow up appointments for each case in line with CRM processes to be able to case manage and deliver the agreed outcome for the tenant.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
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