Customer Service & Debrief Admin
We have a number of openings for working as Customer Service and Debrief Admin for our prestigious client in Worksop playing a vital role coordinating and developing our client's strategic relationship with their customer.
In this role you will support the successful delivery of customer services debrief through utilising the systems, query resolution & proactive communications.
Are you looking for a job that offers long term development? If so we have the following opportunity for you. Previous experience in a similar role required. This vacancy offers genuine opportunities to earn a permanent contract.
Site address and details
* Roebuck Way, Sheffield, Worksop S80 3EG
Role of Customer Service & Debrief Admin
1. Proactive and reactive communication with customers
2. Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
3. Liaising with planning and transport regarding late and failed deliveries as well as re-booking
4. Supporting the continuous improvement of customer services department
5. Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
6. Contacting delivery points for follow ups.
7. Debriefing site transportation system accordingly to ma...