Volkswagen Warranty Administrator – Donnelly Group
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Job Summary
As a Volkswagen Warranty Administrator, you will be responsible for the accurate and efficient processing of warranty claims in accordance with Volkswagen Group policies and procedures. This includes the submission, tracking, and reconciliation of claims to ensure maximum reimbursement while maintaining compliance with all warranty standards.
Location: Ballymena; Location also listed as Donnelly & Taggart, 120-130 Antrim Road.
Department: Service / Aftersales
Reports To: Aftersales Manager
Key Responsibilities
* Process all warranty claims in a timely and accurate manner using Volkswagen systems.
* Review repair orders for proper completion, accuracy, and compliance with manufacturer and dealership policies.
* Submit and track warranty claims using Volkswagen’s online warranty systems.
* Monitor claim status, follow up on pending claims, and resolve rejected or denied claims.
* Maintain current knowledge of all VW warranty policies, technical bulletins, and recall campaigns.
* Liaise with technicians and service advisors to ensure all required documentation and diagnostic reports are included.
* Prepare documentation for warranty audits and support the dealership in passing compliance reviews.
* Communicate with Volkswagen warranty representatives to clarify and resolve claim issues.
* Assist with goodwill requests and technical queries as needed.
* Maintain organised records of all warranty submissions and correspondence.
* Provide training or guidance to service staff on warranty procedures, as necessary.
Requirements
Experience: Previous experience in a warranty administration role, preferably with a Volkswagen or other VAG-brand dealership.
Knowledge: Familiarity with VW systems is highly desirable.
Skills
* High attention to detail and accuracy
* Excellent organisational and time management skills
* Strong written and verbal communication skills
* Proficiency in Microsoft Office (Excel, Word, Outlook)
* Ability to work independently and under pressure
Note: This is not an exhaustive list of duties; the post holder may undertake other reasonable duties as discussed with the line manager. Donnelly Group reserves the right to adjust shortlisting criteria as needed. Donnelly Group is an equal opportunities employer.
Required Criteria
* Previous experience in a warranty administration role, preferably with a Volkswagen or other VAG-brand dealership
* Full valid driver’s licence
* Right to Work in the UK
Desired Criteria
* Familiarity with VW systems is highly desirable
Closing Date: Sunday 28th September, 2025
Contract Type: Full-time
Salary: Based on Experience
Company Information
About The Company: The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and volunteering opportunities through the Donnelly Group Foundation.
Company Culture: Our teams engage in fundraising and community activities across branches; we value hard work and a balanced, collaborative environment.
Note: Referrals may increase interview chances. This description contains current job posting information only and does not constitute any guarantee of employment.
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