Social network you want to login/join with:
Here we have a great opportunity to join our team as a Problem Manager! As a Problem Manager, you will ensure predictive mindset is applied in problem investigations to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate with stakeholders and our extensive high-profile client network to forecast future needs, address capacity constraints, and enhance performance through problem management.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
• Gather and analyse data on incident trends, hardware and software failures, and resource utilisation.
• Identify potential problems and recurring incidents and develop and implement strategies to resolve problems permanently.
• Manage workarounds and known errors to minimize the impact on business operations and work closely with other IT service management roles, such as incident managers and change managers.
• Communicate with stakeholders to keep them informed about problem status and resolution plans and oversee the entire problem management process, ensuring compliance with ITIL (Information Technology Infrastructure Library) standards.
• Conduct major incident reviews and problem compliance reviews, maintain detailed records of problems, their root causes, and the solutions implemented and provide regular reports on problem management activities and outcomes.
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
• ITIL V4 foundation minimum
• Lean intelligence and experience of Six Sigma
• Critical-thinking and root-cause-analysis skills are the most important skillsets for the problem manager. The ability to be able to step back, look at a problem logically, apply intuition and know who must be engaged to resolve the issue are essential skills of a problem manager
• Proactive problem management is driven from a continual improvement perspective. The trigger is not the result of an active incident, but rather the result of identified risks to service.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain .
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ‘Get The Future You Want ‘ mean for you?
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
#J-18808-Ljbffr