We are looking for an additional Patients Services Advisor for afixed term contact with the potential view to continue. We open 7:45am - 6:45pm eachweekday. You will be required to work shifts that start or end at the abovetimes. You must have experience in a customer care environment, ideally medicaland have energy, enthusiasm and be self-motivated with excellent communicationskills.
Main duties of the job
Managing appointments
Processing prescriptions
Maintaining medical records
Filing and scanning documents
Providing information
Maintaining confidentiality
Dealing with difficult situations
Working as part of a multidisciplinary team (GPs, nurses, healthcare assistants, and admin staff).
About us
We have modern, purpose built, premises in the SouthLeicestershire town of Lutterworth and a growing list size of 10850 patientsand pride ourselves on providing a friendly, patient centred service.
SystmOne
The GP teamincludes 4 partners and 5 Salaried GPs
Our partnershave varied interests and include an LPT board member.
We also have alarge team of clinical staff including 1 ANP, 4 Nurses, 2 HCAs and 2 MentalHealth Practitioners.
Experiencedreception and administrational team.
GP registrartraining
Medical Students(1st 3rd and 5th years)
High QOFachievement and Prevalence
Opportunities todevelop skills
We are also partof a strong South Blaby and Lutterworth PCN.
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice Administration Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
* Opening up/locking up of Practice premises and maintaining security in according with Practice protocols
* Maintaining and monitoring the Practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
* Processing and distributing incoming and outgoing mail.
* Taking messages and passing on information
* Receiving prescriptions queries received by patients or pharmacies on patients behalf, ensuring accuracy and compliance with repeat prescription protocol.
* Liaise with local pharmacies.
* Processing Incoming post
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Receiving and dealing with concerns raised by patients and if unable to address at source, elevate in the appropriate manner according to the Practice Complaints Policy.
* Dealing with difficult patients but if unable to deal, elevate in the appropriate manner.
* Alert the Practice Manager or GPs of any problems arising from appointment system or customer service issues.
* Computer data entry processing, read coding and recording information in accordance with Practice procedures.
* Enter test results and consultation data into patient records ensuring accuracy and compliance with current Read Code policy.
* Registrations of new patients - computer data entry and medical records
Person Specification
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Initiative and judgement (knowing when to ask for help)
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Qualifications
* GCSE English (C or above) and at least three others
* Educated to A-level/equivalent or higher, with relevant experience
* NVQ Level 2 in Health and Social Care
Other
* Flexibility to work outside of core office hours
* Maintain confidentiality at all times
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
* Experience of working in general practice
Other
* Flexibility to work outside of core office hours
* Maintain confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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