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Job Overview
Deliver exceptional service by leading safe, compliant, and efficient facilities operations across all touchpoints. Build strong client, contractor and stakeholder relationships while driving continuous improvement. Oversee office and workplace services, ensuring a seamless customer experience. Identify growth opportunities and support sustainability, reporting and strategic initiatives.
Better places, thriving communities.
Job Overview
Deliver exceptional service by leading safe, compliant, and efficient facilities operations across all touchpoints. Build strong client, contractor and stakeholder relationships while driving continuous improvement. Oversee office and workplace services, ensuring a seamless customer experience. Identify growth opportunities and support sustainability, reporting and strategic initiatives.
Main Responsibilities
* Ensure compliance to technical statutory, mandatory & routine maintenance, utilising the on-site team and sub-contractors.
* Establish and maintain appropriate subcontract arrangements using MITIE's subcontract documentation and ensure regular performance reviews are undertaken.
* Timely management of remedial works to maintain asset compliance and deliver workplace improvements.
* Source and present appropriate quotes utilising established framework for variable works and minor projects.
* Liaise with the Account Director on procurement, variations, and contract changes within the allocated
* Contract(s) to maximise value for money.
* Ensure compliance of all Health & Safety Legislation and procedures.
* Conduct monthly Health & Safety audits and take responsibility for corrective actions.
* Conduct Team Meetings to agreed frequencies and attend all contractual meetings.
* Produce monthly and ad hoc reports, collating and validating data and documentation. To include but not limited to FM services.
* To provide regular and effective feedback to Account Manager on the performance management of the contract(s) for all aspects of service delivery, staff management and legal compliance.
* Deliver Office Manager services including visitor management, access control, meeting room management, catering, and office supplies ordering.
What We're Looking For
* Extensive experience within Facilities Management or an equivalent role.
* Possess exceptional customer service and communication skills that supports client, customer and stakeholder management.
* Knowledge of hard services with ability to deliver within soft services.
* Being able to demonstrate a proven track record managing subcontractors.
* Highly computer literate and experienced in using Microsoft applications.
* Being able to drive initiatives and projects forward, expecting good standards of work and able to overcome barriers/ solve problems.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at harnaik.sahdra@hays.com.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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