Branta are seeking a proactive and organised Helpdesk Administrator to join a busyteam in Gateshead.
As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.
Key Responsibilities:
* Act as the first point of contact for client enquiries via phone and email.
* Log and manage jobs accurately, ensuring all client requests are captured correctly.
* Coordinate and schedule engineers and contractors to meet client requirements.
* Handle invoicing and support administrative processes related to job management.
* Maintain clear records and provide updates to clients and internal teams as required.
Requirements:
* Previous experience in a similar administrative or helpdesk role is essential.
* Facilities Management or maintenance sector experience is highly desirable.
* Excellent communication skills, confident on the phone and via email.
* Strong organisational skills and attention to detail.
* Ability to manage multiple priorities and work in a fast-paced environment.
* Proficiency in Microsoft Office and basic job-logging software.
Whats onOffer:
1. Competitive salary and benefits.
2. Supportive and friendly working environment.
3. Opportunity to develop your car...