A Civica CX Reporting Specialist is required for our client for an initial 3-month contract. Ideally hybrid/some on site presence, however fully remote can be considered.
Our client is looking for a Civica CX SME. Please only apply if you have extensive Civica CX experience.
Summary of requirements:
The role will support the end-to-end requirements gathering, development and delivery of reports from Civica CX. The contractor will liaise with business stakeholders to gather and document reporting requirements, creating clear business and technical specifications including acceptance criteria. The contractor will utilise their knowledge of the out of the box Civica CX reports to advise on the suitability of reports based on stakeholder requirements. The contractor will amend existing out of the box reports and create bespoke reports to meet business needs. The contractor will use their technical skills to extract, transform and model data from CXWarehouse/CXBI to meet reporting needs.
Essential experience/knowledge/skills:
* Extensive knowledge of Civica CX including CXWarehouse, CXBI, out of the box SSRS reports.
* Detailed knowledge of social housing statutory and regulatory data requirements.
* Experience and skills in gathering, translating, and documenting business and technical reporting requirements within a housing management context.
* Strong SQL skills with the ability to extract, transform and model data from Civica CX to meet data and reporting business needs.
* Extensive experience of SSRS including amending Civica CX out of the box reports.