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Job Description
This is a permanent position based in our Penrith store.
About
Our Cycle Technicians are technically skilled and experienced in providing excellent customer service, ensuring we deliver market-leading standards of cycle service and repair. You will work on kids, adult, premium, performance, and electric cycles, often carrying out work independently while overseeing the training of team members. The role requires working in-store to high standards, with a focus on practical problem solving and efficiency to ensure customer satisfaction. Experience in retail or cycle services is preferred, but practical skills and customer-focused approach are most important.
We support our colleagues' growth, offering opportunities to progress into management roles within our stores or across Halfords Group.
To Be Successful In This Role You Will Need
* Experience in providing tailored solutions to customers
* Interest in our products and services
* Excellent communication skills with diverse customers and colleagues
* Ability to understand customer needs and proactively assist
* Experience with servicing, building, and repairing various cycles, including electric bikes
* Experience in delivering excellent customer service in retail or cycle services
* Ability to share expertise and train others
* Planning and prioritising skills
* Problem-solving abilities
* Experience working towards sales targets
* Availability to work on a rota, including weekends
Benefits
* Holiday and contributory pension
* Colleague discount of up to 25%
* Performance-related bonus
* Life assurance
* Uniform provided
* Discounts across retailers and travel providers
* Employee Assistance Programme
* Trade Price Bike Scheme
* Options for Share Save and Cycle2Work schemes
Join the UK and Ireland’s leading retailer of automotive and cycling products and help get the nation safely back on the move.
Location
Penrith, England
Additional Details
Languages: English
Seniority Level
Entry level
Employment Type
Full-time
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