Who You Are In order to successfully deliver the responsibilities of the role, you will need to: Question and challenge ways of working, understanding the bigger picture in terms of the corporate context and external environment. Demonstrate agility and adaptability in mindset and ways of working. Work successfully with key stakeholders within and outside of the Council. Demonstrate commitment to personal and professional development. Demonstrate innovation and creativity. Engage in positive cross-organisational communications and teamwork. Communicate clearly using the best methods for the task. Experience in a high-pressure customer-facing environment. Knowledge of the Housing Act 1996 and Choice Based Lettings Schemes (desirable). Knowledge of Homelessness Legislation (desirable). What the Job Involves The role involves ensuring efficient management of all Temporary Accommodation in accordance with legislation, policies, and procedures. Responsibilities include: Managing repairing obligations and meeting health & housing safety standards. Supporting relationships with homeless households and ensuring income recovery. Building and maintaining relationships with temporary accommodation providers. Identifying safeguarding risks, welfare and support needs of residents. Supporting the overall development of the temporary accommodation service. Delivering high-quality management service to homeless households and other occupants. Proactively reducing void turnaround and minimising financial loss. Investigating anti-social behavior and license breaches. Liaising with Legal Services and representing the Council at court hearings. Maximising the use of private sector opportunities to avoid bed & breakfast accommodation. Identifying and raising safeguarding alerts and attending multi-agency meetings. Maintaining current knowledge of law and policy, providing specialist advice. The role reports to the Temporary Accommodation Team Manager and has no line management responsibility. Skills Ability to work with others to achieve excellent performance. Understanding and assimilating complex information. Customer service focused with effective response to challenging behaviors. Verbal and written communication skills across varied audiences. Strong administration and organizational skills. Creative problem-solving abilities under demanding circumstances. Strong interpersonal and negotiation skills. Commitment to personal development and learning.