Systems Engineer, ESC Managed Operations
Job ID: 3071904 | Amazon Development Centre Ireland Limited
AWS is introducing the inaugural European Sovereign Cloud (ESC). We are seeking experienced systems engineers with a strong background in automation and operations to join the AWS Managed Operations team and help deliver high-availability AWS services for EU customers, including EC2, S3, Dynamo, Lambda, and Bedrock.
Responsibilities include overseeing the launch of the ESC in 2025, collaborating with global AWS teams, and influencing the evolution of AWS services and technology. You will work with technology leaders to enhance day-to-day operations and improve availability, reliability, latency, performance, and efficiency of the ESC. The role may require participating in on-call rotations to resolve incidents outside business hours.
The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. You will help build a best-in-class development, engineering and operations team aligned with AWS’ commitment to customer satisfaction and continual innovation.
Utility Computing (UC) and European Sovereign Cloud (ESC)
ESC is part of AWS Utility Computing (UC). UC provides innovations across Compute, Database, Storage, IoT, Platform, and Productivity Apps services. Managed Operations engineers engage with AWS customers who require specialized security solutions for cloud services.
Eligibility
* Fluency in written and spoken English is required.
* Must be a national of an EU member state and reside in the EU to operate the ESC.
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* Employees will participate in an on-call rota.
A day in the life
Contribute to the operation and improvement of significant software systems. Review operational health of services, identify anomalies, and craft actionable bug reports to enhance efficiency and performance. Provide feedback on change management documents and address the team’s operational backlog. Develop and test scripts to improve workflows. Share insights on the European Sovereign Cloud with service teams to foster knowledge and collaboration. Expect 24x7 on-call responsibilities as part of a team to root-cause issues and ensure resilience and fault tolerance.
About the team
AWS values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications. If your career is non-traditional, we welcome your application.
Why AWS
AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, serving customers from startups to Global 500 companies.
Work/Life Balance
We value work-life harmony and strive for flexibility to support both work and home life.
Inclusive Team Culture
AWS fosters inclusion through employee-led and company-sponsored groups, with events and programs that promote collaboration and diverse perspectives.
Mentorship & Career Growth
We support continuous learning, mentorship, and career development as part of our effort to become Earth’s Best Employer.
BASIC QUALIFICATIONS
* EU national and resident in the EU.
* Demonstrated expertise in systems engineering across hardware, software, networking, and operating systems.
* Experience scripting with Bash, Python, or Ruby.
* Solid understanding of Linux and networking; ability to troubleshoot performance, reliability, or availability issues.
* Ability to create, revise, and improve standard operating procedures (SOPs) and drive operational best practices.
PREFERRED QUALIFICATIONS
* Experience with monitoring frameworks (e.g., CloudWatch, Datadog, Grafana, Elastic, or similar).
* Experience mentoring junior engineers and leading cross-organizational, strategic team efforts.
* Experience supporting services in AWS or other cloud environments.
* Experience operating 24x7 high-availability distributed applications and optimizing fleet utilization.
* Experience with Infrastructure as Code (CDK, CloudFormation, Puppet, Chef, Ansible, or similar).
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