Detailed job description
and main responsibilities
1. Communicate effectively with clinical and non-clinical colleagues demonstrating excellent negotiation and persuasive skills.
2. Lead on staff briefing systems in own area, promoting two-way communication across all disciplines.
3. Establish and maintain effective communication links with all Directorate Staff.
4. Work with and maintain effective relationships with external partners and other agencies, e.g. neighbouring Trusts, Commissioners and GPs.
5. Advanced diplomatic skills required for investigating and responding to adverse incidents and complaints.
6. The role can be unpredictable with frequent pressures placed upon the post holder where there are competing demands.
7. As Service Manager, with responsibility for managing staff, the post holder will need diplomatic, persuasive and negotiation skills where there may be barriers to understanding.
8. Represent own services within the Directorate and when required, to other organisations.
9. Lead service improvement and redesign through staff engagement and QI projects that will lead to improved efficiency and deliver quality care to patients.
10. Support teams in the process of change and encourage effective team working.
11. Work closely with the Deputy General Manager, providing a collaborative approach to the management of services and cross covering where appropriate.
Person specification
Qualifications
Essential criteria
12. •Master’s degree or equivalent demonstrable experience
13. •Management/Leadership qualification to post graduate diploma level.
14. •Evidence of continued professional development.
Experience
Essential criteria
15. •Minimum of two years’ management experience in a clinical/operational environment which includes managing staff and influencing decisions.
16. •Performance monitoring.
17. •Experience of effectively managing to defined operational targets and performance issues.
18. •Management of service needs within limited resources (budget management).
19. •Delivery of high standards of service.
20. •Staff management and leading a team through change.
Desirable criteria
21. •Staff management and leading a team through change.
22. •Managing poor performance
23. •Mediation
Techinical Skills Competencies
Essential criteria
24. •Able to report on complex performance management information.
25. •Recruitment and selection.
26. •Conducting effective appraisals.
27. •Advanced IT skills in all Microsoft packages.
28. •Critical analysis.
29. •Ability to influence staff while behaving confidently and assertively.
30. •Diplomatic and approachable.
31. •Ability to lead, motivate and inspire teams and peers.
32. •Ability to interpret sensitive and complex information and situations and build solutions with teams.
33. •Ability to lead meetings and discussions with teams across the health community in Dorset
34. •Excellent report writing skills.
35. •Emotional intelligence, self-awareness
36. •Audit.
37. •Managing competing priorities.
Desirable criteria
38. •Conceptual thinker.
Knowledge
Essential criteria
39. •National NHS policies and targets.
40. •Data protection.
41. •Confidentiality.
42. •Risk management.
43. •Governance.
44. •Business planning.
Desirable criteria
45. •Working knowledge of hospital procedures; e.g. job planning, junior doctor rotas etc.
Interpersonal skills
Essential criteria
46. •Able to lead and be part of an effective team.
47. •Excellent written and verbal communication.
48. •Dealing with complaints and diffusing difficult situations.
49. •Work with multi-disciplinary teams and colleagues at all levels within the organisation and health community.
Other requirements specific to the role
Essential criteria
50. •Proactive.
51. •Ability to work under own initiative
52. •Outcome orientated.