This position will be joining our busy Linlithgow laboratory as a Customer Service Advisor in a fixed-term one-year contract. This is a full-time role working 40 hours a week - Monday to Friday, 9am - 5.30pm.
The main duties will include:
1. Answering customer enquiries via telephone and email, providing information about services or products.
2. Maintaining relationships with new and existing customers and making them feel valued by being the first point of contact.
3. Having clear communication with other departments to ensure customer requests are met.
4. Carrying out other functions in support of the company's activities as required.
5. Compiling and verifying accurate information.
6. Communicating with colleagues from other departments to ensure customer expectations are met.
7. Dealing with queries from customers and those arising in relation to data entry.
8. Complying with data integrity and company security policies.
9. Performing backup of information.
10. Complying with GDPR in relation to customer and company information.
Qualifications
* Experience with MS Office and data programs.
* Customer service experience; advantage if from laboratories or retail.
* Dealing with customer queries verbally, face-to-face or over the phone.
* Problem solving skills.
* Organisational skills.
* Able to work under pressure.
Additional Information
At Eurofins, we are growing, innovating, and always learning. We celebrate employee achievements through awards, recognize colleagues' life events, and are committed to charitable causes through fundraising activities.
Benefits include:
* Life Assurance (4 times annual salary)
* Company Pension Plan
* Employee Assistance Programme – 24/7 confidential support
* Free car parking
* Worldwide career opportunities
* Access to Perkbox discounts for various lifestyle savings
What Happens Next
We value our people highly. Selected candidates will be invited to an assessment centre or staged interview, depending on the role, to showcase their skills and learn about Eurofins.
Our company collects and processes personal data during recruitment, committed to transparency and data protection.
Closing Date
We reserve the right to close or extend this position depending on application volume. Early applications are encouraged. If you do not hear within 4 weeks after the expiry date, your application was unsuccessful.
We embrace diversity! Eurofins is an Equal Opportunity Employer, promoting diversity and prohibiting discrimination based on gender, race, age, religion, sexual orientation, disability, or other characteristics.
Sustainability matters to us! We aim for carbon neutrality by 2025 through emission reduction and compensation initiatives, encouraging sustainable practices at all levels.
#J-18808-Ljbffr