Overview
Here at South Thames Colleges Group, we are seeking an IT Infrastructure Analyst to oversee both on-site networks and cloud-based infrastructures, with a primary focus on hosted active directory services as well as Azure technologies, while remaining versatile enough to incorporate other platforms as necessary.
As a pivotal member of the organisation's IT infrastructure team, you’ll be responsible for the comprehensive management, maintenance, and enhancement of IT systems to ensure uninterrupted operations, robust security, and continuous improvement. Central to this role is the responsibility for managing IT infrastructure projects under the guidance of the Deputy IT Director. This includes the design, implementation, and optimisation of IT systems to support organisational objectives.
The IT Infrastructure Analyst ensures that core systems are regularly maintained, upgraded, and secured to meet strict compliance standards and safeguard against potential threats. By carefully monitoring performance, you’ll identify areas for improvement, optimising the efficiency and reliability of IT systems. A significant part of the role involves acting as a key escalation point for the college onsite support teams after they have exhausted what is available to them, providing advanced technical expertise as part of the 3rd line support framework. You’ll diagnose and resolve complex technical issues, leveraging a combination of technical knowledge, diagnostic skills, and collaboration with vendors or external support teams to minimise downtime and maintain smooth operations.
As our IT Infrastructure Analyst, we’d like you to have strong expertise in cloud and on prem backend services, including Azure, Exchange, Intune, SharePoint, and cloud services. With a detailed understanding of Microsoft Active Directory; Desktop and Server Operating systems and of Microsoft System Management Tools, you’ll have detailed understanding of Network Technology and Network Topologies and services.
The role demands a proactive, detail-oriented professional with a deep technical skill set and the ability to anticipate challenges before they arise. The IT Infrastructure Analyst is not only a steward of existing systems but also a driving force for innovation, ensuring the organisation remains competitive, secure, and technologically resilient in an ever-evolving digital landscape working as part of a strong team that manages the group’s IT infrastructure.
Collaboration is a core aspect of this position, requiring you to work effectively with cross-functional teams to align IT systems with organisational objectives. This includes working closely with both technical and non-technical stakeholders, facilitating communication and integration of systems that enhance overall business performance.
Although predominantly based at Merton College, this is a Group Wide Post and you will need to travel/work from any of STCG Campuses as required.
Closing date for the return of completed applications is 18th February 2026.
Responsibilities
* Oversee on-site networks and cloud-based infrastructures, with primary focus on hosted Active Directory services and Azure technologies, and adaptability to other platforms as necessary.
* Manage IT infrastructure projects under the guidance of the Deputy IT Director; design, implement, and optimise IT systems to support organisational objectives.
* Ensure core systems are regularly maintained, upgraded, and secured to meet compliance standards and safeguard against threats.
* Monitor performance, identify areas for improvement, and optimise efficiency and reliability of IT systems.
* Act as a key escalation point for onsite support teams (3rd line) to diagnose and resolve complex technical issues in collaboration with vendors or external support.
* Work with cross-functional teams and stakeholders to align IT systems with organisational goals.
* Travel to STCG campuses as required.
Qualifications
* Strong expertise in cloud and on-premises backend services, including Azure, Exchange, Intune, SharePoint, and related cloud services.
* Detailed understanding of Microsoft Active Directory; Desktop and Server operating systems.
* Experience with Microsoft System Management Tools and knowledge of network technology and topologies.
* Proactive, detail-oriented, and able to anticipate challenges; strong collaboration and communication skills.
Benefits and Additional Information
The benefits package includes generous annual leave (27 days plus up to 8 additional days during Christmas/New Year), 5 days Wellbeing leave, an excellent pension scheme (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities, professional development and training, and a salary sacrifice cycle-to-work scheme.
As part of due diligence, successful candidates will be subject to enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.
As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
The South Thames Colleges Group comprises Carshalton College, Kingston College, Merton College and South Thames College. It remains one of London’s largest providers of post-16 education and training with a strong community focus and student-centric mission.
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