Circa £38k DOE, Mon-Fri, 33 days Holiday, Perm Role, Employee Assistance Programmes
We are looking for a proactive Service Controller for a well respected, well established manufacturing company in Croydon.
This Service Controller position offers long-term stability, strong earning potential and ongoing development within a modern engineering environment.
Key Responsibilities of the Service Controller:
Handle incoming calls and coordinate field service activities
Log breakdowns and job details accurately in central systems
Communicate engineer attendance and updates to customers
Prioritise vehicle-off-road cases and escalate major issues
Manage warranty and chargeable field repairs, including job numbers and parts coordination
Liaise with third-party repair providers and monitor progress
Collate and finalise engineer documentation and reports
Maintain high standards of service administration and compliance
General service controller duties
The Ideal Candidate for the Service Controller:
Previous experience in a similar service controller role, ideally within the motor trade
Strong customer service and communication skills
Technical understanding of vehicle components
Excellent planning and organisational abilities
Proficient in Microsoft Excel and Word
If you are interested in this Service Controller role, please apply now or contact Grace at E3 Recruitment