Service Manager
At Ferrari Leeds, we don’t just maintain extraordinary cars — we protect a legacy of performance, precision, and passion.
We are seeking a Service Manager who understands that working with Ferrari is not simply about automotive service. It’s about delivering an experience worthy of one of the world’s most iconic brands. This role is an opportunity to lead a highly skilled team, shape exceptional customer journeys, and ensure every Ferrari entrusted to us receives the care it deserves.
The Role
You will be the driving force behind the service operation, working closely with the Head of Business to ensure the department performs at the highest level — operationally, commercially, and in terms of the unforgettable experience our clients expect.
Your Responsibilities Will Include
* Leading and inspiring the service team to deliver a world‑class ownership experience for Ferrari clients.
* Overseeing the seamless operation of the workshop, ensuring efficiency while maintaining the meticulous standards Ferrari demands.
* Working in partnership with the manufacturer to uphold brand integrity and technical excellence.
* Using performance insights, customer feedback, and commercial data to continuously refine and elevate the service operation.
* Acting as a trusted point of contact for clients, ensuring every interaction reflects the prestige and professionalism of Ferrari.
What We’re Looking For
* Experience within an automotive service or aftersales environment, ideally in a leadership capacity.
* The ability to lead, motivate and develop a high‑performing team.
* A natural focus on delivering exceptional client experiences, building trust and long‑term relationships.
* Strong operational awareness with the ability to balance precision, efficiency and profitability.
* A commitment to maintaining the highest standards of service, professionalism and brand representation.
What We Offer
* Highly comprehensive package + bonus
* Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
* Family support: Enhanced paid maternity and paternity leave
* Wellbeing & protection: Life assurance, pension, enhanced sickness cover
* Training & development: From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
* Colleague car purchase scheme & servicing discounts
* Cycle‑to‑work and discounted gym schemes
* Referral scheme up to £1,000
* Flexible working
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
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