Salary: £80,000 - 100,000 per year Requirements: We are looking for proven experience as an Application Support Manager, Head of Support, or Director-level leader. We want candidates with a strong background in a fast-paced startup or scale-up environment. Experience in SaaS and/or ISV partner ecosystems is highly desirable. We need demonstrated success in building or transforming support functions. We are seeking strong leadership and stakeholder management skills. We value a deep understanding of support tooling, automation, and service management frameworks such as ITIL. We require commercial awareness and the ability to align support strategy to business goals. Responsibilities: We want you to lead and evolve our application support function in line with business growth and customer expectations. We need you to design and implement scalable support processes, SLAs, and KPIs. We expect you to build, mentor, and inspire high-performing support teams. You will drive transformation initiatives, including tooling, automation, and service improvement. You will partner cross-functionally with Product, Engineering, and Customer Success teams. You will establish best-in-class incident, problem, and change management practices. You will deliver a customer-centric support experience with measurable outcomes. Technologies: Support ITIL More: We are a high-growth, technology-driven organisation partnering to appoint an experienced Application Support Manager / Director for a hybrid role based in Cambridge/London. This is a pivotal leadership opportunity for someone who thrives in fast-paced, evolving environments and has a proven track record of building, transforming, and scaling application support functions from the ground up. We offer a competitive salary, bonus, and benefits, and this role is ideal for someone with startup or scale-up experience, particularly within SaaS or an ISV ecosystem, who is ready to bring structure, performance, and innovation to support operations. last updated 20 week of 2026