Job Title
Billing Team Leader
Location
Milton Keynes, Hybrid working - 2 days a week in the office
Contract
Permanent, Full Time
About The Role
We are hiring a Billing Team Leader to join our Finance Business Services Billing team, managing a small team responsible for leading the day-to-day delivery of accurate, timely and compliant customer invoices and credit notes across an assigned UK billing portfolio. You will report to the UK & QMS Billing Manager and will manage a team of Billing Specialists and Senior Billing Specialists, ensuring work is prioritised effectively, service levels are achieved, billing quality is maintained, and controls are followed.
As the Team Leader you will drive right-first-time billing through strong workflow management, first-line coaching, quality assurance, and proactive stakeholder engagement with Sales, Operations/Service Delivery, Contracting, Master Data, Credit & Collections, Cash Application and Query/Resolution.
This role supports month-end and year-end activities (cut-offs, backlog management, revenue/AR substantiation support and accrual inputs) and contributes to continuous improvement and ERP/OTC transformation initiatives by embedding standardised ways of working, playbooks and automation-ready processes.
Key Responsibilities
* Lead day-to-day UK Billing delivery across the portfolio: invoice timeliness, billing accuracy, credit note governance, billing query prevention, client experience and adherence to internal controls.
* Provide first-line leadership to the team of Billing Specialists and Senior Billing Specialists: clear expectations, coaching, feedback, performance management and development planning.
* Support internal/external audit requests by providing timely evidence and ensuring actions/findings are tracked and closed within deadlines.
* Act as the first point of escalation for operational billing issues, resolving where possible and escalating complex/high-risk items to the UK Billing Manager with options and recommendations.
* Deliver agreed billing KPIs for the UK portfolio, including invoice timeliness (SLA), right-first-time %, billing backlog, credit note volumes/values, re-bill/adjustment rates, billing query volumes, and cycle time from service delivery to invoice.
* Drive standardisation through consistent use of templates, outputs and approval rules; reduce local variation and manual workarounds.
* Identify billing vs cost misalignments (expense timing, pass-through costs, subcontractor/associate costs where applicable) and coordinate resolution and sign-off with stakeholders.
* Partner with Cash Application to reduce unallocated cash caused by billing errors (references, splits/merges, customer structure mismatches), ensuring corrections are made promptly.
* Deliver month-end and year-end billing activities to timetable, including cut-offs, backlog management, billing completion actions and escalation of risks.
To Be Successful In The Role
* Previous experience as a Billing Team Leader.
* Experience within a Regional or Global Billing discipline preferable.
* Experience in manual and complex billing.
* Ability to get hands on when the team requires.
* Experience in performance management.
* Direct experience in Billing and financial review.
* Knowledge of contract-to-billing translation.
* Knowledge of VAT, GST, local tax regulations, and statutory e-billing, invoice portals and local country compliance requirements.
* Experience managing and developing collection teams, including setting and monitoring KPIs.
* Strong stakeholder engagement skills.
* Ability spot trends in queries/credit notes, and drive process fixes.
Benefits
Flexible working, 27‑days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Employment Details
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. BSI are unable to provide visa sponsorship for this vacancy.
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