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APPRENTICESHIP - Air Logistics Customer Care Team, London Borough of Hillingdon
Location: London Borough of Hillingdon, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 04b848360351
Job Views: 2
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? We are seeking a motivated individual to join our Customer Care team in Heathrow. This is an excellent opportunity to work with industry professionals and gain valuable experience.
Your Role
Kuehne + Nagel operates extensive Customer Care locations across the UK, supporting efficient shipment movement via our airfreight network. Join us to be part of a dynamic team making a real difference.
Your Responsibilities
This is a 24-month apprenticeship combining practical on-the-job training with a Level 3 International Freight Forwarding qualification. You will learn to:
* Proactively advise and consult with customers to ensure satisfaction.
* Monitor shipments and provide updates, collaborating to resolve issues before they escalate.
* Exchange knowledge with sales and account management teams.
* Liaise with operational centers to facilitate shipment execution.
* Escalate unresolved issues to your line manager.
* Ensure compliance with all relevant standards.
Your Skills and Experiences
* Minimum GCSEs at grades 3-9/A*-D including Maths & English.
* Passionate about customer service, with a strong work ethic and effective communication skills.
* Good planning, organization, and multitasking abilities.
* Experience with Microsoft Outlook and Excel is beneficial.
* Applicants must have been resident in the EEA for at least 3 years; visa sponsorship is not available.
* Willing to undergo security checks, including criminal record and identity verification.
* This is an entry-level position; experienced candidates may consider other roles.
Key Information
Contract: Fixed-term, 2 years
Hours: Monday – Friday, 08:30 – 17:00
Location: Initially onsite, with potential for 2 days remote work after training.
Recruitment Process
Applications reviewed on a rolling basis, with shortlisted candidates invited for screening, onsite interviews, and feedback.
Reasons to Join
Starting salary of £15,500 in year one, with increases and bonuses upon completion. Benefits include discounts, mentorship, and career development support. Apply now to start your journey in a thriving industry!
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