Position: Administrator (Customer Service Support)
Working Week: Monday - Friday
Working Hours: 8:30 - 16:30
Per Hour: £12.21 - £12.82
Duration: 6 Month Contract
Requirements:
* Provide key administrative support to our Field Operations regional teams.
* You’ll work closely with colleagues based both in the office and out on site, helping to keep processes running smoothly and ensuring we deliver excellent service to our customers.
* This is a varied role where no two days are the same, offering the chance to develop your skills across different areas of the business.
* Agile working may be available depending on the tasks carried out and your level of experience.
What You’ll Be Doing You’ll receive full training and may be involved in a wide range of tasks, including:
* Processing purchase orders for multiple departments
* Managing payments to service providers using CRM & CFS systems
* Assisting with planned power cuts – raising jobs, producing customer letters in line with Ofgem standards
* Taking customer calls as part of our Call Centre overflow during peak periods or major outages
* Supporting the third-party faults and damage processes, ensuring compliance with Ofgem standards
* Collating costs for invoicing third-party providers
* Supporting Streetworks processes – liaising with local authorities, permits and service providers
* Assisting with stationery ordering and postal duties
* Liaising with site staff via telephone
What We're Looking For:
* Proven background in administration
* Strong IT skills and confident using business systems
* Excellent planning and organisation skills
* Clear written and verbal communication
* A team player with a positive and proactive approach
* Willingness to learn and develop new skills
If This Takes Your Inerest, Please Call and Ask For Remi :)