Why this role would be great for you As a Night Support Assistant at You Matter, you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents. Your role will involve creating a safe environment that empowers residents to make positive changes in their lives. Everyone goes through periods of crisis at some point, and some individuals require additional support to navigate these challenging times. Your responsibility will be to assist our clients in a trauma-informed manner, enabling them to progress to more independent living. You will work as part of a team to achieve these goals alongside the person you are supporting, ensuring you always work with a person-centred approach. What your week may look like To work as part of the Night Support Team To provide an accommodation-based support service to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts Assist with room checks and support clients in the management of their room and relationships with others and to report any health and safety issues Assist with new resident welcome process as required into the service and with conducting risk assessments of clients Motivate and support clients so they realise their goals Encourage involvement and participation amongst clients in the running and shaping of the service To input, maintain and update clients electronic records and rent payments on DAVE Housing Management System To support clients with the taking of prescribed medication in line with medication procedures & processes Provide clear and accurate information in respect of all clients in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team. To monitor clients emotional & mental wellbeing To socially engage with clients outside of designated timetabled activities to reduce social isolation & promote inclusion Undertake initial needs & risk assessments Preparation of room prior to move in being completed Carry out induction (if needed to) to all new clients of the service Completion of of housing benefit application and You Matter License Agreement To creatively support and engage with clients that have a wide range of complex and challenging support needs Assisting service users in their personal hygiene and of their room To support in the turning around & cleaning of void rooms within limited timescales. To report, log and communicate all incidents to the appropriate people in line with You Matter license agreement Tackle any nuisance caused by clients behaviour or their visitors, including the consequences of continuing with anti-social behaviour Conduct welfare checks as specified during the shift To share information and expertise with the team, covering absence, and working together to provide a high-quality service Attend regular supervision sessions with the Service Manager or Team Leader in accordance with the supervision contract Ensure effective communication with staff within You Matter Work flexibly to meet the changing needs of the organisation Undertake any other duties that may be reasonably requested Flexible and positive approach with all team members To be committed to learning and personal development both as an individual and as part of a team Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times Ensure adherence to You Matter ‘Visitors’ procedure Dealing promptly with all complaints in line with You Matter policies and procedures Uphold and nurture You Matter Equal Opportunities policy of anti-discrimination across all services Ensure compliance with code of conduct, including professional boundaries and confidentiality at all times. It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job. The skills were looking for EXPERIENCE– A minimum of one year’s experience of working within a hostel setting or similar. Relevant experience in homelessness, housing, health or offending. A minimum of one year’s experience in dealing with front-line customer service needs. Working experience of maintaining up to date electronic records and calendars KNOWLEDGE – A working knowledge of providing support. A working knowledge of Health & Safety issues within a hostel setting. A clear understanding of dealing with customers who have complex and challenging behavioural needs. Knowledge of safeguarding protocols. Working knowledge of providing support in accordance with the You Matter equality and diversity strategy and policy COMMUNICATION – Excellent communication skills and an ability to communicate efficiently. Being able to foster a respectful, collaborative and professional approach to the people who you work alongside, always ensuring confidentiality EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go whilst showing a willingness to adapt in approaches to making a difference to people who matter. ORGANISATION – Strong time management and the ability to manage to prioritise tasks COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.