A stone's throw from Aldgate East station, The Running Horse is a pub and restaurant with a lively atmosphere and an excellent range of craft beers.
Role Overview:
As the Assistant General Manager, youll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, youll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. Youll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.
Key Responsibilities:
Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.
Qualifications:
Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities.
Knowledge of health, safety, and food hygiene standards.
Flexibility to work evenings, weekends, and holidays as needed.
A passion for delivering outstanding customer service and a positive guest experience.
What We Offer:
a discretionary bonus scheme paid out weekly based on the site KPI's
our annual team party
48 hour contract and a commitment for a good work/life balance
50% off food and 20% off drink in all our venues
and the usual - pension and team meals
great progression opportunities within the company
If youre passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, wed love to hear from you!
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