You will play a crucial role in ensuring compliance, improving accessibility, reducing environmental harm, and upholding the quality of our public spaces. What you will be doing: Patrolling designated areas, identifying and addressing contraventions Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks Providing clear, courteous advice and guidance to members of the public Supporting operational priorities, including city centre cleansing and enforcement initiatives Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently Working in partnership with colleagues, contractors, and external agencies to improve community outcomes What we are looking for: Excellent interpersonal and communication skills with a calm, confident approach to difficult situations Strong customer service ethos, able to balance enforcement with education Practical, resilient, and proactive mindset – able to work independently and as part of a wider team Ability to handle challenging conversations with professionalism and integrity Willingness to work flexibly across a rota including evenings, weekends, and bank holidays A commitment to upholding Worcester City Council’s values and delivering services that make a positive difference We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying please contact the Recruitment team on recruitment@worcester.gov.uk. We can assist with alternative formats for your application or offer a MS Teams interview for example. For further information about the role, please contact Peter Clements, Technical Supervisor - Parking and Enforcement Services, at peter.clements@worcester.gov.uk Closing Date: 8 February 2026 Interview date: tbc Attached documents Our Benefits Role Profile