Paul Rigby Ltd is a leading automotive retail group representing prestigious manufacturer brands across the West Midlands and Worcestershire. We are committed to delivering an exceptional customer experience through outstanding service, operational excellence, and a highly engaged team.
Overview
We are seeking a driven and experienced Aftersales Manager to lead and develop our aftersales function, ensuring the highest levels of customer satisfaction, departmental performance, and profitability.
Responsibilities
* Lead, motivate, and develop the Service and Parts teams to achieve and exceed targets
* Drive customer satisfaction and retention through exceptional service delivery
* Manage departmental budgets, forecasts, and performance KPIs
* Ensure efficient workshop loading, productivity, and labour sales performance
* Maintain effective cost control and parts stock management
* Implement and monitor effective processes to maximise profitability
* Ensure full compliance with manufacturer requirements, policies, and industry regulations
* Handle customer escalations professionally and in line with company standards
* Work collaboratively with the senior management team to support overall business objectives
Qualifications
* Proven experience in an Aftersales Manager or senior Service Management role within the motor industry
* Strong commercial awareness with a track record of delivering results
* Excellent leadership and people management skills
* Customer-focused with a passion for delivering an outstanding experience
* Highly organised with the ability to manage multiple priorities
* Strong understanding of workshop efficiency, parts operations, and aftersales KPIs
* IT literate with experience using dealer management systems
Benefits
* Competitive salary and performance-related bonus
* Company car or car allowance
* Manufacturer training and career development opportunities
* Workplace pension scheme
* Staff discounts
* A supportive, professional, and friendly working environment
This is an excellent opportunity for an ambitious individual to join a progressive and growing business that values its people and invests in their success.
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