Directorate: Housing Regeneration and Operations
Section: Highways
Location: Federation Road Depot
Grade: Level 6
Salary: £28,598 - £31,022
Hours: 37 – Full Time
We are looking for a highly motivated Service Support Officer to join our busy Highways team.
This is a fast-paced, customer-facing role where you will be the first point of contact for a wide range of enquiries, including public requests, councillor casework, statutory information requests, and corporate complaints.
You will manage high volumes of cases, providing accurate advice, effective case management, and timely responses to ensure excellent customer service.
You will need excellent communication skills, strong organisational abilities, and the confidence to work with a wide variety of stakeholders.
A sound knowledge of highways-related services, the ability to handle sensitive and sometimes complex issues, and proficiency with IT systems are essential.
What We Offer
In return, we offer a supportive working environment, opportunities for professional development, and the chance to make a real difference in delivering high-quality services to our community.
How to Apply
For an informal discussion about this role, please contact Kelsey Ashworth (Kelsey.Ashworth@stoke.gov.uk).
Please visit our website https://webrecruitment.stoke.gov.uk/wrl/ to apply. If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences.
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