Job Description
Important High Level Summary Notes
Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below:Lorenz Pasch - Hays Recruitment: My mobile number and email address are available on my LinkedIn profile.
This role requires hands-on experience in CMDB and IT asset management within structured IT service environments. You must be able to demonstrate:
* Proven experience managing CMDB data (Configuration Items, relationships, and integrity)
* Strong understanding of IT Asset Management lifecycle (hardware, software, cloud)
* Experience supporting Change Management with impact and dependency analysis
* Familiarity with ITIL practices (Configuration, Asset, Change Management)
* Experience working with ITSM tools (e.g. ServiceNow CMDB)
This role is not suitable for Service Desk, general IT support, or purely administrative asset tracking backgrounds.If your experience does not include the above, this role will not be a match. The Role
A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This position is responsible for ensuring the accuracy, integrity, and governance of configuration and asset data across a complex technology environment.You will play a critical role in supporting Change Management, providing reliable configuration insights, impact assessments, and asset lifecycle transparency to enable informed decision-making.
What You'll OwnCMDB Governance & Data Integrity: Maintain accurate, complete, and reliable configuration data, ensuring CIs are correctly identified, related, and managed.Configuration Management Standards: Define and enforce configuration policies, data models, and governance frameworks.Asset Lifecycle Management: Manage IT assets from procurement through to retirement, ensuring accurate tracking and compliance.Change Impact Analysis: Support Change Management by providing dependency mapping, impact analysis, and risk insights.Data Quality & Audit Support: Track data quality KPIs, support audits, and ensure compliance with internal and regulatory standards.Continuous Improvement: Identify data gaps and drive improvements in CMDB and asset management processes, including automation initiatives.Stakeholder Engagement: Act as a key interface across Change, IT Operations, Engineering, and Service teams.
What We're Looking For
* Experience in Configuration Management / CMDB / IT Asset Management
* Strong understanding of CI relationships and dependency mapping
* Experience supporting Change Management processes
* Strong analytical and data quality mindset
* Experience with ITSM platforms (ServiceNow preferred)
* Ability to work across technical and non-technical stakeholders
Why this role?
* Impact: Direct influence on service stability and change success
* Visibility: Work across engineering, operations, and change functions
* Ownership: Manage critical configuration and asset data foundations
* Environment: Enterprise-scale IT landscape
Contact
* Lorenz Pasch - Hays Recruitment: My mobile number and email address are available on my LinkedIn profile.
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